Promixis is here to help you whether you have product related questions, require ordering assistance or require technical support. Look for assistance in our online documentation, extensive online user forums, or other support areas from Promixis.
To file bugs please go our online (bug) ticket system Note that you will need an (forum) account to use this service.
Please note that the links below are specific to either Girder or NetRemote. Selecting the correct product will ensure the best support and the quickest answer(s) to your question(s).
Girder User Documents:
Girder support is handled through our forum. The manual is included in the download.
Download the Latest Version of Girder Here
For Girder product questions, please see our online user forum here
Download the Latest Versions of NetRemote Here
For NetRemote product questions, please see our online user forum here
Chances are, someone in our extensive community has worked on a project similar to yours or has encountered similar questions. Click here to view our user forum where you can search to find answers to your questions, review sample projects, user notes, helpful hints, and meet others who have similar interests as you!
If you need details of your order, order receipt or invoice, you can look up your order on the e-commerce provider for Promixis by clicking here.
Need Your Serial Number/ Key? Follow these Instructions Carefully:
- If you purchased directly from the Promixis site and need your serial number/ key, click here
- If you purchased directly from the Promixis site and you have other order related questions, click here to contact our e-commerce provider.
- If you purchased a Promixis product from a 3rd party site and need a serial number/ key, contact us at: license@promixis.com
If you couldn’t find your answer on the Promixis user forum, in our online documentation or via our online lookup tools, feel free to contact us at: gsupport@promixis.com (For Girder related questions)
nsupport@promixis.com (For NetRemote related questions)
If you think you have found a bug in one of our products, please post a report about this on our forum.
Software
Promixis Software Products have a 30 day trial period, allowing you to try our products
before you buy them, after purchase you can request a refund within 30 days.
Physical Goods
All Physical Goods sold by Promixis are new, factory-sealed units. (Unless otherwise noted – i.e. “open box” items,
refurbished units, etc.) ALL returns must be pre-approved by Promixis and will be assessed a 15% re-stocking fee.
Shipping costs will not be refunded.
Promixis will not accept any returns that have box damage, UPC labels removed or any of the original contents missing.
Any customer wishing to return an item after purchase must do so within 15 days of receipt and with prior
approval from Promixis. Return shipping, insurance and handling is the responsibility of the customer
and credits will not be issued until the product is received in acceptable condition.
In the event that Promixis authorizes return of merchandise, the merchandise must
be returned in new and resellable condition including, but not limited to: all
original packaging, packaging materials, cords, cables, cartons, documentation,
registration and warranty materials, and new condition of the merchandise and
packaging materials. Promixis has the sole discretion to specify these and
other conditions for the return and credit of merchandise.
To request a refund
fill out this form and fax it to the number displayed. Then await instructions.
Please Note:
Promixis uses the order completion date of the returned product(s) to determine compliance.
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